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Good Old CRM vs Zoho CRM Comparison
Good Old CRM is built for businesses that do not want to configure a complete sales platform. It provides a ready client, deal, and activity structure at a lower price. Zoho CRM is powerful and highly configurable. It offers forecasting, scoring, workflows, territories, macros, dashboards, and connections to many other Zoho products.
Price comparison
- Good Old CRM Pro: €79/user/year
- Zoho Standard: $168/user/year
- Zoho Professional: $276/user/year
- Zoho Enterprise: $480/user/year
- Zoho Ultimate: $624/user/year
Feature comparison
| Feature | Good Old CRM | Zoho CRM |
|---|---|---|
| Clients and companies | Yes | Yes |
| Deals and pipeline | Yes | Yes |
| Activities | Yes | Yes |
| Recurring activities | Yes | Yes |
| Custom fields | Yes | Yes |
| Lead sources, tags, and priorities | Yes | Yes |
| Multiple pipelines | Separate workspaces | Available on paid plans |
| Basic reports | Included in Pro | Available |
| Advanced dashboards | Limited | Available by edition |
| Sales forecasting | Basic pipeline value | Dedicated forecasting tools |
| Lead scoring | No | Available |
| Workflow automation | Limited | Available |
| Territory management | No | Available on higher plans |
| AI | Commands, questions, voice, and import | Zia and other AI capabilities |
| Review-first AI changes | Yes | Depends on feature |
| Local backups | Yes | Different data-management options |
| Workspaces | Personal and team | Modules, teams, territories, and organizations |
| Wider business suite | No | Large Zoho application family |
What users complain about
“There are too many fields and settings”
Some users report that Zoho becomes harder to use after extensive configuration. One recent user described eventually starting again with only the small number of fields the team actually used. This is anecdotal, but it reflects a common risk with highly configurable CRMs: the system can become more complicated than the process. Reddit discussion.
How Good Old CRM addresses it
Good Old CRM provides a fixed core structure:
- Clients
- Deals
- Activities
- Statuses
- Priorities
- Tags
- Lead sources
- Custom fields
You can customize the useful parts without designing modules, layouts, assignment rules, territories, and scoring systems.
“Support can be inconsistent”
Some Zoho users report slow or repetitive support experiences, especially for more technical configuration problems. Broader reviews remain generally positive, so this should be presented as a reported issue rather than a universal conclusion. Reddit support report, TechRadar review.
How Good Old CRM addresses the underlying problem
Good Old CRM reduces how often specialized configuration help is needed:
- No custom CRM modules
- No complex workflow builder
- No territory model
- No advanced permission matrix
- No multi-product setup
It does not claim to provide better live support. Its advantage is needing less administration.
Honest conclusion
Choose Zoho if you need forecasting, scoring, automation, territories, and connections to a broad business suite.
Choose Good Old CRM if you want the commonly used CRM features without paying for or maintaining all those additional systems.
