These Terms of Service ("Terms") govern your access to and use of Good Old CRM. Please read them before creating an account or purchasing a subscription. If you do not agree to them, do not use the service.
Good Old CRM is a customer relationship management (CRM) application. It is operated from Spain by the person identified below ("we", "us", "our").
Good Old CRM lets you record and organise clients, deals, events, settings, and attachments. If you use the app without an account, your CRM records and attachments are stored in your browser on that device and are not synchronised to our cloud database. The app still processes limited technical and analytics data as explained in the Privacy Notice. If you create an account, your CRM data can be synchronised through Firebase and, depending on your plan, you can use additional cloud features.
Local browser data can be lost if you clear browser storage, use private browsing, remove the app, or lose access to the device. You are responsible for keeping appropriate exports or backups of important business data.
When you create an account, you provide an email address and password to Firebase Authentication (Google). We do not receive your plain-text password. We send a verification email to the address you provide, and certain features require a verified email.
You are responsible for keeping your login credentials confidential, providing accurate account information, and notifying us promptly if you believe your account has been used without permission.
Good Old CRM offers Guest, Free, and Pro access. Current features, usage limits, and prices are shown in the application and, for a purchase, in Paddle Checkout before you pay.
We may add, remove, or change non-essential features, but we will not reduce an already-paid subscription period in a way that overrides your mandatory rights.
Paid Pro subscriptions are offered monthly or yearly through Paddle, which acts as the authorised reseller and merchant of record for the transaction. Your purchase is also subject to the Paddle Buyer Terms presented at checkout. Paddle processes the payment, applicable taxes, invoices, renewals, cancellations, and approved refunds.
Subscriptions renew automatically for periods equal to the selected billing period until cancelled. The price, billing period, taxes, and any other charges are shown before checkout.
You can cancel through the Paddle customer portal. Cancellation normally takes effect at the end of the current billing period and prevents future renewal charges. You can also use the portal to update your payment method. Cancellation does not itself refund a completed payment.
We additionally offer the voluntary 14-day refund described in our Refund Policy.
You agree not to misuse the service, including attempting to gain unauthorised access, interfering with the service or other users, uploading unlawful content, or using the service in a way that violates applicable law.
You retain your rights in the data you enter. You give us and our service providers permission to host, copy, transmit, and otherwise process that data only as needed to operate the features you choose. We do not sell your personal data. How data is collected, stored, and processed is described in the Privacy Notice.
You are responsible for the CRM data you enter or share, including personal data about clients, contacts, team members, or other people. You must have a lawful basis and any necessary permission to collect that data and use it with Good Old CRM. Do not upload data that you are not entitled to use or disclose.
Optional Smart AI features send the relevant prompt, CRM context, selected import content, or audio recording to a Google Gemini model. AI output may be incomplete or incorrect and must be reviewed before you rely on or apply it.
Google Calendar and other third-party features are also subject to the provider's terms and availability. We are not responsible for a third-party service outside our control, but this does not limit rights that cannot lawfully be excluded.
Good Old CRM, including its software, design, and branding, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the application for its intended purpose.
We aim to keep the service available and protect stored data, but no online or local-storage service is error-free or continuously available.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable. Nothing in these Terms excludes or limits liability where doing so would be unlawful, or removes mandatory rights or legal remedies for consumers, including rights relating to digital services that are faulty, not as described, or not supplied with reasonable care.
You may stop using the service at any time. Cancelling a subscription and deleting an account are separate actions. Cancel through the Paddle customer portal to stop renewal and retain the cancellation confirmation.
Deleting your account from the Account screen starts deletion of the associated CRM data and requests immediate cancellation of subscriptions linked to that account, but you should contact us or Paddle if you do not receive confirmation that cancellation completed.
We may suspend or terminate access where reasonably necessary because of a material breach, fraud, unlawful use, or a security risk. Where appropriate and legally required, we will provide notice and a reasonable opportunity to remedy the issue.
We may update these Terms for legal, security, technical, or service-related reasons. We will give reasonable notice of material changes within the application or by email where appropriate. Changes do not apply retroactively.
If a change materially disadvantages an active paid subscriber, the subscriber may cancel before it takes effect. Where applicable law requires express consent, the change will apply only after that consent is obtained.
These Terms are governed by the laws of Spain. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of habitual residence, and you may bring a claim in any court available to you under applicable consumer law. Nothing in these Terms requires a consumer to bring a claim only in Spain.
If you have questions about these Terms, contact us at support@goodoldcrm.com.
