This Refund Policy describes how you can obtain a refund for a payment made for the Good Old CRM Pro plan.
14-day money-back guarantee
We offer a 14-day money-back guarantee on Pro plan payments. If you are not satisfied, you can request a full refund of your most recent payment within 14 days of the payment date.
How to request a refund
To request a refund, email us at malagagames.dev@gmail.com within 14 days of the payment, including the email address associated with your account and, if available, the transaction reference. We will review your request and respond promptly.
How refunds are issued
Approved refunds are issued to the original payment method through Paddle, our payment processor. The time it takes for the refund to appear in your account depends on your bank or card issuer.
Cancellation and renewals
You can cancel your subscription at any time through the Paddle customer portal. Cancellation stops future renewal charges but does not automatically refund a payment already made. If you cancel within the 14-day period, you may still request a refund as described above.
Recurring payments
Because the guarantee applies to each payment you make, a request must be made within 14 days of the specific payment you want refunded. We generally refund the most recent payment rather than earlier, already-consumed subscription periods.
Chargebacks
If you dispute a charge with your bank or card issuer instead of contacting us, we may be unable to offer the guarantee while the dispute is being resolved. We encourage you to contact us first.
Statutory rights
This policy does not affect any statutory rights you may have under applicable consumer law, including rights under Spanish and European Union law.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated within the application.
